I signed up for Allstate insurance right out of college.
For twenty years I paid my bills, added things like my homeowner’s policy and life insurance and even kept using the same agent even after I moved.
Last Friday we finally got some rain in Southern California and our window in the living room started to leak.
We did the best we could to seal it up (it was late Friday before we stopped the water) and I decided to call Allstate Saturday morning to get a claim going.
They were understandably busy with other Southern California claims, but I was able to get a claim number and a promise that someone would be in contact with me within a day.
Monday comes and still no call. I call the claim department and get told that they need a copy of my HOA’s (Home Owner’s Association) CC&R. I point them in the right direction, they read it and immediately inform me that fixing my window is the HOA’s responsibility.
I ask my HOA and they say no way, check out addendum C. I check it out and it is clearly spelled out that repair and maintenance of my window is my responsibility.
I call claim department and same answer…no.
I call my agent to get some help. Days pass and finally agent comes back and says there is nothing he can do because claim department insists it is HOA responsibility.
This is after I point them to addendum C.
Twenty years and tens of thousands of dollars later and Allstate couldn’t help out a loyal and dedicated customer.
As of this past Friday I’m a proud customer of State Farm.
Here endeth the rant.
If you enjoyed this post, I'd be very grateful if you'd help it spread by emailing it to a friend or colleague, or sharing it on Facebook or Twitter. Thank you!